About the Role We're looking for a detail-oriented Accounts Receivable Clerk to embed inside a US-based finance team and own the execution layer of an established collections process. This is not a generic AR role—the work sits at the intersection of structured customer outreach, phone-first collections, and clean follow-through on past-due accounts. You'll run plays from a process that already exists, taking real volume off the collections lead so the process gets executed end-to-end and customers who used to go uncontacted are being reached. As a full-cycle AR and collections operator, you'll own accurate invoice generation, clean customer reconciliations, and direct outbound communication on past-due balances—managing multiple billing workflows simultaneously and owning the cadence on collections calls as an embedded member of the finance team. What You'll Do • Make outbound collection calls to customers with past-due balances (plan for roughly 1–2 hours of call time per day, broken up across the shift) • Have real conversations, not scripts—lead with kindness, listen for context, and resolve where possible • Send email follow-ups for accounts that prefer written communication or aren't reachable by phone • Confirm customers are receiving their invoices and that nothing was missed on the billing side • Run the full collections cadence: 60-day past-due notifications, mid-month follow-ups, and end-of-month follow-ups against an established schedule • Prepare the close-of-month picture and escalate accounts that warrant an extension or judgment call • Log every call, document payment commitments, and track promised payments through to receipt—following up when commitments slip • Investigate disputed invoices and route them to the right person on the team • Support the AR team on invoicing tasks, month-end reconciliation, and account clean-up as volume requires • Flag patterns: customers who are always late, recurring disputes, or billing setup issues that create downstream collections work • Send a morning update with the day's planned outreach and an end-of-shift update with call outcomes, commitments captured, and what's outstanding • Keep the AR queue visible so the team can always see where things stand without asking What We're Looking For Non-Negotiables • Experience in accounts receivable, collections, and customer billing workflows • Strong communication and follow-through skills • Genuinely comfortable with the phone (1–2 hrs of calls per day) • High attention to detail and account accuracy • Comfortable managing difficult payment conversations professionally • Ability to prioritize and manage multiple accounts simultaneously Preferred Qualifications • NetSuite experience (any module, but AR especially) • Experience running structured collections cadences (30/60/90+ day buckets) • Familiarity with documenting payment commitments and following them through to receipt • Working knowledge of basic AR and revenue recognition principles • Bachelor's or Associate's degree in Accounting, Finance, Business, or a related field (or equivalent experience) • 1–3 years of AR, billing, or collections experience • Prior experience working remotely with US-based finance teams • Background in property services, multi-location operations, or similar industries (a plus, not a requirement)

Accounts Receivable Clerk

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