Core Specialist
Full-Time
All open rolesAbout the Role
The Core Specialist plays a critical role in customer operations by coordinating the return and logistics of products requiring remanufacturing. This position owns outbound customer communication, shipping documentation, service issue resolution, and a seamless customer experience from start to finish. It's ideal for someone who is detail-oriented, proactive, and thrives in a fast-paced, customer-focused environment.
What You'll Do
• Proactively reach out to customers via phone and email to coordinate product returns and pickups
• Manage and process shipping documentation (e.g., bills of lading) with high accuracy
• Maintain and update customer records in internal systems
• Identify and resolve customer issues efficiently; escalate when necessary
• Collaborate with cross-functional teams to improve processes and performance metrics
• Support team members and contribute to a positive, high-performing work environment
• Ensure consistent follow-through on all customer interactions and commitments
What We're Looking For
Non-Negotiables
• Minimum 2+ years of experience in customer service or a related field
• Strong attention to detail and problem-solving skills
• Excellent verbal and written communication skills
• Ability to build rapport quickly and handle customer objections professionally
• Comfortable managing multiple priorities in a fast-paced environment
• Self-starter with a solutions-oriented mindset
• Ability to work independently with minimal supervision
Preferred Qualifications
• Experience in logistics, manufacturing, or supply chain environments
• Proficiency in Microsoft Office (Excel, Outlook, etc.)
• Experience with CRM systems (e.g., Salesforce)
• Familiarity with reporting tools (e.g., Power BI)
• Comfortable navigating web-based platforms and communication tools
• Experience using calling platforms and internal communication systems