About the Role We're looking for a detail-oriented Master Data Management Specialist to own engineering change requests (ECOs) end-to-end inside a US-based remanufacturing operation. Working primarily in SyteLine, you'll handle BOM updates, routing changes, and item master edits, and support the approval cycle on larger, multi-stakeholder changes. You'll work independently on most requests and coordinate directly with requesters across production, quality, and engineering. What You'll Do Change Request Processing • Review incoming minor change requests (typically a single item number—a BOM field update, routing change, or item master edit) submitted via the current workflow tool • Validate request details, confirm the requester's intent, and implement the change directly in SyteLine • Correct simple, true-mistake errors (e.g., a mistyped item number) without escalation • Support major change requests (larger-scope work like updates across many BOMs or moving production between lines), coordinating with the approval group once a change is ready to implement Prioritization & Triage • Judge urgency using the request's details, comments fields, and any established triage criteria • Escalate when high-priority requests conflict or urgency is unclear • Build familiarity with requesters over time to proactively flag time-sensitive work Systems & Process • Learn and operate within SyteLine, starting in the sandbox/training environment before handling live requests • Work with system configuration and workflow tools, and be open to learning a new ERP/ITSM tool as processes evolve • Use AI tools (e.g., Claude) to troubleshoot system or workflow issues Communication & Escalation • Communicate with requesters (production supervisors, quality techs, engineering coordinators) via Microsoft Teams or email to clarify details before making a change • Proactively follow up on open items—don't let them go stale • Escalate immediately, rather than guessing, when a request is unclear or priorities conflict What We're Looking For Non-Negotiables • Experience with ERP/PLM systems • Working understanding of data structures and configuration management—not developer-level, but structurally sound • Very strong attention to detail, especially with BOMs, routings, and item master data • Strong troubleshooting skills (e.g., "step two worked but step four didn't, so the issue is at step three") • Strong written and verbal communication—able to translate a conceptual request into the correct practical change • Comfortable working independently while knowing when and how to escalate • Strong follow-up discipline • VPN-capable and comfortable with standard remote-access and security requirements Preferred Qualifications • SyteLine experience strongly preferred • Familiarity with system configuration and workflow tools (e.g., Power Automate, FreshService) • Comfort using AI tools (e.g., Claude) to troubleshoot • A process-improvement mindset and interest in supporting configuration and workflow migration work • Flexibility across a range of personalities and communication styles

Master Data Management Specialist

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