About the Role We're hiring a remote Operations Coordinator to support and guide remote team members across their entire journey with the company, from onboarding through engagement, retention, coaching coordination, and offboarding. You'll be a key point of contact for remote professionals and a steady force behind engagement, accountability, communication, and operational excellence. You'll run onboarding, track milestones, coordinate development programs, administer time off, and make sure people feel supported and set up to succeed. This role is built for someone who genuinely enjoys helping others do their best work, who stays organized under multiple priorities, and who takes ownership without waiting for direction. We're intentionally hiring above the minimum requirements: communication, professionalism, emotional intelligence, and a real desire to help people succeed matter just as much as experience. This is a meetings-and-people role. If regular check-ins, coaching coordination, and daily relationship-building energize you rather than drain you, keep reading. What You'll Do Onboarding & Lifecycle • Coordinate onboarding for new remote team members • Conduct 30, 60, and 90-day follow-ups • Conduct exit interviews and coordinate offboarding • Maintain accurate, up-to-date team member records Engagement & Retention • Support engagement and retention initiatives • Coordinate recognition and engagement activities • Ensure team members receive timely communication and support Development & Programs • Coordinate coaching and development programs • Support insurance and other employee-related programs • Manage PTO and milestone tracking Cross-Team Coordination • Partner with Operations, Training, Recruiting, and Leadership teams to deliver a smooth team member experience What We're Looking For Required: • Exceptional communication skills, comfortable connecting with people daily and building positive relationships across the organization • Strong attention to detail, highly organized, and able to manage multiple priorities while maintaining accuracy • A positive personality and high emotional intelligence, with a genuine desire to help others succeed and the ability to navigate different personalities professionally • An ownership mentality, you take initiative, follow through on commitments, and solve problems without constant direction • Comfort with regular meetings, check-ins, coaching coordination, and team engagement activities • Prior experience supporting remote teams (highly preferred) • Able to commit to a full-time schedule, Monday–Friday, 9:00 AM – 5:00 PM CST Helpful, not required: • Background in People Operations, Employee Experience, or HR Coordination • Experience in team engagement, operations support, training coordination, or recruiting coordination • Experience in customer service leadership or community management

Operations Coordinator

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